Where We Began ...
METHODOLOGY OVERVIEW
A construction worker never uses just one tool, to build a home. A doctor does not use one medical device, when conducting surgery. An artist, rarely, uses one color to construct his or her masterpiece. Why not take a singular approach? This decision is purposeful. It is to avoid being one-dimensional and incomplete. Without the support of multiple components, failure is imminent.
RESEARCH TRIANGULATION
In user research, the same concept holds true. Multiple user research methods can be used to measure different things. They complement each other and provide separate information. Through triangulation, multiple methods can contribute to painting a clearer picture.
According to the Nielsen Norman Group website, “The ideal way to conduct UX research is to use multiple methodologies, mixing both quantitative and qualitative research.” (Moran, 2019)
SELECTED RESEARCH METHODS
The two selected methods for this project were: surveys and card sorting - supplemented with usage data and were implemented remotely with participants.
The use of multiple methods provided the study with a multi-dimensional, qualitative data (non-numerical, non-categorical, non-ordinal) and quantitative data (numerical, categorical and ordinal).
We were able to identify what the preferred content is (survey data) and where the users prefer it live in the information architecture (card sort), through participant mental model insight for the iSchool information web space.
Usability testing should be the next step to validate the changes made, as a result of this user research.